Job Details

**Customer Service Representative - Prescott - Front Desk**

**SPECTRUM HEALTHCARE GROUP**

Spectrum Healthcare Group is a truly integrated care facility with a simple mission that sums up what drives us: Compassionate Care for Mind, for Body, for all of YOU! This rings true for our clients as well as our employees.

We have been providing high quality whole healthcare throughout Yavapai County for more than 65 years. Spectrum Healthcare recently expanded to the Maricopa County arena and anticipates continued growth throughout Arizona. Whether it is primary care, behavioral health, psychiatry, or pediatric care, we stretch the boundaries of traditional healthcare by striving to meet the needs of our clients anyway and anywhere possible. This may include clinic, curb-side, home, community, and tele-health visits for integrated health care. Spectrum Healthcare also has sites that are National Health Service Corps certified.

**Position Summary**

Full-time, non-exempt, hourly position

Reports to the West Yavapai Operations Manager

Position is located on site at one of our Prescott locations

Monday through Friday, 8:00am - 5:00pm

Some local travel will be required on an as needed basis

Greet patients, register patients according to office protocol, assist patients with completing all necessary forms and documentation including medical insurance, ensure patient information is accurate including billing information, maintain and manage patient records, move patients through appointments as scheduled, answer incoming calls, transfer calls as required, schedule patient appointments, collect co-pays and payments, schedule hospital discharges, yearly well visits, other appointments as requested by the patient or provider, print requisitions/orders for patients, ensure reception area is well maintained, neat and clean, complete other duties as assigned.

**Qualifications:**

Required:

High school diploma or GED

One to two years call center/customer service experience, preferably in a medical office environment

Must be able to procure an Arizona Level 1 Fingerprint Clearance Card

Preferred:

Knowledge of scheduling patient appointments

Demonstrate the ability to prioritize, multi-task and operate multiple web based systems simultaneously

Ability to access and comprehend information to determine eligibility and/or insurance coverage

Perform data entry with a high level of accuracy

Create, update and access confidential client data in company Electronic Health Record (EHR)

Ability to review emails and messages in multiple systems AND answer in a timely manner

Communicates in an effective, positive, respectful, and courteous manner with both customers and staff

**If so, you should consider a career with us!**

Spectrum is proud to offer an open-door and transparent work environment. We expect a lot, but we also offer a lot, including flexible work schedules to encourage a strong work-life balance. Our employees receive competitive salaries and an excellent full-time benefits package including:

Health, Dental, and Vison Insurance

Long-term Disability Insurance

Paid Time Off - Sick/Vacation Bank, Catastrophic Leave, 9 Holidays and a Floating Holiday

401(k) with a generous company contribution increasing yearly up to 10%

Company Provided Life/AD&D and Voluntary Life/AD&D

Gym Membership to Planet Fitness

Supplemental Voluntary Health Benefits

Tuition Reimbursement (Certain conditions apply)

**Working Conditions and Physical Demands**

Occasional lifting and/or moving up to 15 pounds. Frequent walking, sitting or standing. Sitting or standing for longer periods of time at a computer. Frequent movement from one location to another within the clinic. Constantly participates in ordinary conversation, and speaks, reads and writes fluently in English. Moderate noise level in the office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**We hope you will consider a career at Spectrum where we believe in "Compassionate Care, for Mind, for Body, for All of You!"**

***SPECTRUM HEALTHCARE GROUP*** *is an equal opportunity employer. Spectrum does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, patients, volunteers, and vendors. Spectrum Healthcare is a drug- and tobacco-free environment.*